Last week I was in Williams Sonoma, checking out all their new things for the holidays. When I was making my way through the store I came across the pots and pans (my favorite place) As I was looking, a nice young man asked if we needed any help? I say, no thank you we are just looking. He starts to tell me about the pans I'm looking at, I tell him I bought a set years ago and I love them. I then say, when I bought mine I traded out two of the pieces for non-stick (for eggs and such) and the non-stick was starting to come off now. I tell him I've had them for years (about 10 years) so I guess it's time to get a couple new pieces to re-place the non-stick ones.
He says, those pots and pans have a life time warranty. I say, oh I've had mine for at least 10 years or more...and he says, that's ok, just bring them back and we'll give you new ones. Really?
So, that is what I did.
Now that is great customer service!
When you get talked out of buying new pots and they replace them with pretty shiny new ones for free!
xo
He says, those pots and pans have a life time warranty. I say, oh I've had mine for at least 10 years or more...and he says, that's ok, just bring them back and we'll give you new ones. Really?
So, that is what I did.
Now that is great customer service!
When you get talked out of buying new pots and they replace them with pretty shiny new ones for free!
xo
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